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DO YOU
HAVE A COMMENT OR SUGGESTION? (For prompt action we recommend you
to call 1800 632 742)
Kingsley's takes
all customer comments seriously. Our systems are designed to ensure
that your satisfaction is met at all times and that our teams
endeavour to provide you with a consistent product and service
across all stores.
As we are
always looking for ways to further improve, what we do, we invite
your suggestions about any aspect of Kingsley's.
Please
note that our complaints
policies are:
1)
Only goods returned to the store with a complaint form will
be replaced, or if the customer so wishes, money will be refunded.
This is to help us establish what the problem was and to help us
improve.
2)
While we endeavour to pack all orders with diligence, from time to
time there may be some errors. We ask that customers please
co-operate by checking that they receive what they have ordered and
paid for, prior to leaving the store, so that these errors do not
impact on enjoyment of their meal.
3)
Any complaint or dissatisfaction with our product or service
where
the food has not been returned to the store, will be dealt with by
our Marketing Department, and you may email us on
marketing@kingsleys.com, fax us on 02
62854075, or call 1800 632 742 to leave a message.
You can complete the form below and email it to us. We also
have comment and suggestions form in the stores which you may
complete and request that these be sent into the
headoffice.
We
recommend the freecall 1800 632 742 as the easiest method to
communicate with us at the Head office, for prompt
action.
Fields marked with*are required
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